Oman's Ministry of Heritage and Tourism has launched its internal digital platform named 'Itqan' along with a set of 14 new electronic services. This initiative aims to facilitate transactions, improve institutional performance, and modernize the work environment.
Facilitating Decision-Making and Project Management
The 'Itqan' platform acts as a tool for connecting strategic planning with project execution, providing accurate and up-to-date data to senior leadership. This overview helps leaders make better decisions, identify risks in a timely manner, and maintain structured tracking of performance metrics.
Asma bint Abdullah Al-Sinani, Digital Transformation Director, emphasized that this platform and electronic services represent the ministry's commitment to institutional excellence and improving user experience. She added that the new digital tools enable seamless workflow across various departments and enhance transparency. Additionally, these services allow stakeholders to complete their requests online without the need to visit the ministry's offices in person.
New Electronic Services for Improved Efficiency
For project managers, 'Itqan' provides centralized tools to manage plans, tracking, and initiatives. This platform allows employees to align their individual contributions directly with the ministry's overall goals.
The 14 new electronic services are dedicated to four key areas, representing a significant step in the ministry's digital transformation roadmap. This initiative helps increase the efficiency of internal operations and offers accessible, paperless public services.
Ultimately, the launch of the 'Itqan' platform and new electronic services represents effective steps towards facilitating processes and improving services for citizens and visitors. These actions reflect the efforts of Oman's Ministry of Heritage and Tourism towards advancement and innovation in service delivery to the community.
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